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Loyal Plumbing Loyal Plumbing
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FAQ

  • FAQs

    • Trusting your plumbing repair needs to a professional ensures expertise, precision, and long-term solutions. Professionals possess specialized training and experience, enabling them to accurately diagnose issues and implement effective repairs. DIY attempts may worsen problems and lead to costly damages. Moreover, professionals adhere to safety standards, minimizing risks associated with plumbing work. With access to advanced tools and techniques, they can efficiently resolve complex issues, saving you time and hassle. Ultimately, entrusting your plumbing repairs to a pro guarantees reliable results, peace of mind, and the longevity of your plumbing system.
    • Water softeners are devices designed to remove minerals like calcium and magnesium from hard water, replacing them with sodium ions through a process called ion exchange. This transformation prevents the buildup of scale in pipes, fixtures, and appliances, extending their lifespan and improving efficiency. Additionally, softened water produces lather more easily, resulting in softer skin, smoother hair, and cleaner dishes and laundry. By enhancing water quality and reducing the occurrence of mineral deposits, water softeners offer benefits such as improved appliance performance, reduced energy consumption, and overall cost savings on maintenance and repairs.
    • Yes, we specialize in servicing commercial HVAC units, ensuring optimal performance and efficiency for your business. Our experienced technicians are trained to handle the unique needs of commercial HVAC systems, including installation, repairs, and maintenance. With our comprehensive AC Repair Service, you can trust us to keep your commercial space comfortable and energy-efficient, minimizing downtime and maximizing productivity. Whether you require routine maintenance or emergency repairs, our team is dedicated to providing prompt, reliable service tailored to your commercial HVAC needs.
    • Detecting a gas leak is crucial for safety. Signs include a distinct odor resembling rotten eggs, hissing sounds near gas appliances, or dead plants near pipelines. Physical symptoms like dizziness, nausea, or headaches may occur. To confirm, use a gas detector or soapy water on connections. If suspected, evacuate immediately, extinguish flames, and shut off the gas valve. Contact emergency services and a professional to locate and repair the leak. Regular inspections by certified technicians also prevent potential hazards, ensuring the safety of your home and loved ones.

  • Plumbing

    • To prevent frozen pipes, you can insulate exposed pipes, keep faucets dripping during freezing temperatures, and maintain a consistent indoor temperature. If you suspect a frozen pipe, contact a professional plumber for assistance.
    • Signs of a sewer line problem include foul odors, slow drains, gurgling noises from drains, sewage backups, and soggy patches in the yard. If you notice any of these signs, it's crucial to schedule a sewer inspection and repair as soon as possible.
    • It's recommended to schedule plumbing maintenance at least once a year to check for leaks, inspect water heaters, test water pressure, and ensure all plumbing fixtures are in good working condition. Regular maintenance helps prevent costly repairs and extends the lifespan of your plumbing system.

  • Commercial Plumbing

    • It's recommended to schedule plumbing maintenance at least once or twice a year for commercial properties. Regular maintenance helps prevent costly issues, ensures efficient operation, and extends the lifespan of your plumbing systems.
    • In the event of a plumbing emergency such as a burst pipe or sewage backup, it's essential to act quickly. Shut off the water supply to prevent further damage, evacuate the affected area if necessary, and contact a professional commercial plumber immediately for emergency repair services.
    • To improve water efficiency in your commercial plumbing system, consider installing low-flow fixtures, repairing leaks promptly, and implementing water-saving practices such as using water-efficient appliances and fixtures. Consulting with a professional commercial plumber can help identify areas for improvement and implement effective water-saving solutions tailored to your business needs.

  • Drain Cleaning

    • The frequency of drain cleaning depends on factors such as usage, the age of your plumbing system, and the presence of any recurring issues. As a general guideline, scheduling professional drain cleaning once a year can help prevent buildup and maintain optimal drainage.
    • Professional plumbers use a variety of methods for drain cleaning, including snaking, hydro jetting, and chemical treatments. The choice of method depends on the severity and nature of the clog, as well as the condition of the pipes.
    • While DIY drain cleaning methods such as plunging or using chemical cleaners may provide temporary relief for minor clogs, they may not effectively address deeper or persistent blockages. Professional drain cleaning ensures the thorough removal of debris and buildup, reducing the risk of future clogs and damage to your plumbing system.

  • Garbage Disposals

    • It often depends on the age of the unit and the nature of the problem. Simple jams or a tripped reset button are typically easy fixes. However, if the motor has burned out or if there are significant leaks from cracks in the unit's body, a replacement is usually the more cost-effective and reliable solution. Our plumber will give you an honest assessment and a recommendation based on your situation.

    • To prolong the life of your disposal, avoid grinding hard items like bones, fruit pits, or un-popped popcorn kernels. You should also avoid fibrous and stringy vegetables like celery and corn husks, as well as starchy foods like potato peels and pasta, which can create a paste-like substance that clog drains. Never pour grease or oil down the disposal.

    • A quality garbage disposal can last 8 to 15 years. However, in our region, the hard water can sometimes shorten that lifespan by contributing to the corrosion of the grinding chamber and moving parts. Regular maintenance, like running cold water for 30 seconds after use, can help.

    • Our professional installation service includes the disconnection and removal of your old unit, the proper mounting of the new disposal, connection to the sink flange and drain line with secure, watertight seals, and connecting the electrical wiring. We test the unit thoroughly to ensure it operates correctly and without leaks before we leave.

    • Our lifetime workmanship guarantee covers the quality of our installation. This means that the plumbing and electrical connections we make are guaranteed for the life of the appliance. If a leak or failure occurs as a direct result of our installation work, we will repair it at no cost to you. The guarantee applies to the work we perform, while the unit itself is covered by the manufacturer's warranty.

  • Gas Leak Detection

    • Signs of a gas leak include a distinctive sulfur-like odor (similar to rotten eggs), hissing or whistling sounds near gas lines or appliances, dead plants or vegetation near gas lines, and symptoms such as headaches, dizziness, nausea, or fatigue among occupants.
    • If you suspect a gas leak, it's crucial to act quickly and prioritize safety. Evacuate the premises immediately, leaving doors and windows open to allow gas to dissipate. Refrain from using any electrical devices, including light switches and phones, as sparks could ignite the gas. Once safely outside, call your gas company or emergency services for assistance.
    • It's recommended to have your home inspected for gas leaks annually by a qualified professional. Additionally, if you notice any signs of a gas leak or experience symptoms associated with exposure to gas, it's important to have your home inspected promptly. Regular inspections help ensure early detection and prevention of gas leaks, minimizing risks to your safety and property.

  • New Construction Plumbing

    • New construction plumbing involves installing all the necessary plumbing components, including pipes, fixtures, and fittings, in a newly built residential or commercial structure. This includes designing and implementing the plumbing system to meet the specific needs of the building.
    • It's advisable to involve a plumber early in the planning stages of your new construction project. This allows the plumber to collaborate with other trades and contractors, ensuring that the plumbing system is integrated seamlessly into the overall design and construction process.
    • When selecting plumbing fixtures for your new construction project, consider factors such as style, functionality, durability, water efficiency, and budget. It's essential to choose fixtures that complement the overall design aesthetic of the building while meeting the practical needs of its occupants.

  • Pipe Leak Detections & Repair

    • Signs of a pipe leak include increased water bills, damp or discolored spots on walls or ceilings, musty odors, and reduced water pressure. If you notice any of these signs, it's advisable to seek professional pipe leak detection services.
    • Common signs of a pipe leak include water stains or puddles, mold growth, a sudden decrease in water pressure, unusual sounds such as hissing or gurgling from pipes, and a persistent musty odor.
    • It's essential to address a suspected pipe leak promptly to prevent further damage. Delaying repairs can lead to water damage, mold growth, structural issues, and increased utility bills due to wasted water. Contacting a professional plumber for pipe leak detection and repair services as soon as possible is crucial to mitigate these potential consequences.

  • Plumbing Maintenance

    • We recommend annual comprehensive maintenance for most homes, with seasonal check-ups before winter and after spring thaw. Homes with older plumbing systems or those that have experienced previous freeze damage may benefit from semi-annual maintenance. Our assessment determines the right schedule for your specific situation and local conditions.
    • Our maintenance includes pipe insulation inspection, drain cleaning, water heater flushing, fixture testing, leak detection, and winterization services. We focus on preventing freeze damage, addressing hard water effects, and optimizing system efficiency for local climate conditions. Each visit includes documentation of system performance and recommendations for future maintenance.
    • Yes, proper maintenance significantly reduces winter plumbing emergencies. By inspecting and insulating vulnerable pipes, testing water pressure, and ensuring proper drainage before freezing temperatures arrive, we prevent most cold weather plumbing failures. However, extreme weather conditions can still cause problems even in well-maintained systems.
    • We offer flexible maintenance programs designed for different home types and budgets. These packages include scheduled annual or semi-annual visits, priority emergency scheduling, and discounted rates on additional services. Package customers receive detailed maintenance records and personalized recommendations for their specific plumbing systems.
    • When our maintenance inspection identifies issues requiring immediate attention, we provide honest recommendations and transparent pricing for necessary repairs. Our lifetime workmanship guarantee covers all repair work we perform, and we offer flexible financing for larger unexpected repairs discovered during routine maintenance visits.

  • Plumbing Fixtures

    • Consider factors like style, finish, functionality (such as single-handle or touchless), and compatibility with your sink. Consult with our experts at Loyal Plumbing LLC for personalized guidance based on your preferences and needs.
    • Signs include leaks, water stains, low water pressure, and corroded fixtures. Our team can assess the condition of your sink and recommend repair or replacement options to restore optimal performance.
    • The lifespan of plumbing fixtures varies based on usage and quality. Generally, faucets and sinks can last 10-15 years with proper maintenance. Our professionals can inspect your fixtures and advise on replacement timing to ensure efficiency and functionality in your Rapid City home.

  • Plumbing Repair

    • To fix a leaking faucet, start by turning off the water supply, then disassemble the faucet to inspect and replace worn-out parts like O-rings or washers. If you're unsure, our professional plumbers can assist with faucet repairs for a lasting solution.
    • A running toilet is often caused by a faulty flapper or fill valve. Try adjusting or replacing these components to stop the running water. If the issue persists, our plumbing experts can diagnose and repair the toilet for optimal performance.
    • For stubborn drain clogs, start by using a plunger or drain snake to remove debris. If that doesn't work, our plumbers can utilize hydro-jetting or professional drain cleaning methods to clear the clog effectively without causing damage to your pipes.

  • Remodeling Plumbing

    • The first step is to assess your plumbing needs and goals for the remodel. Consult with a professional plumber to discuss layout options, fixture upgrades, and any code requirements specific to your project.
    • To stay within budget, prioritize essential plumbing updates and fixtures, avoid unnecessary changes to the plumbing layout, and work closely with your plumber to get accurate cost estimates upfront.
    • The duration of a remodeling plumbing project depends on the scope and complexity of the work. A small bathroom remodel may take a few days, while a full-scale renovation could take several weeks. Consult with your plumber for a timeline based on your specific project requirements.

  • Repiping

    • Signs include frequent leaks, low water pressure, discolored or rusty water, unusual noises from pipes, and old age of existing pipes (typically over 50 years old).
    • The duration of repiping varies based on the size of the property and the complexity of the project but can range from a few days to a week or more. During the process, expect temporary water shutdowns, removal of old pipes, installation of new pipes, and final inspections to ensure quality.
    • Common materials for repiping include copper, PEX (cross-linked polyethylene), and CPVC (chlorinated polyvinyl chloride). The best option depends on factors like budget, local building codes, water quality, and specific plumbing needs. Consulting with a professional plumber can help you choose the most suitable material for your home's repiping project.

  • Sewer Inspection

    • It's recommended to schedule a sewer inspection every 1-2 years, especially for older properties or if you notice signs of sewer issues like slow drains or foul odors.
    • A sewer camera inspection provides a detailed visual assessment of your sewer lines, allowing our experts to accurately identify issues such as cracks, leaks, blockages, or tree root intrusion without invasive digging.
    • If a sewer inspection uncovers problems, our team will discuss repair options based on the severity of the issues. Solutions may include sewer line cleaning, pipe repair, trenchless sewer lining, or replacement as necessary to restore optimal sewer system functionality.

  • Faucets

    • When selecting faucets and sinks, consider factors such as style, functionality, size, material, and compatibility with your existing plumbing fixtures. It's essential to choose options that complement your decor while meeting your practical needs.
    • The installation time for faucets and sinks can vary depending on factors such as the complexity of the installation, the type of fixtures being installed, and any necessary modifications to plumbing connections. Generally, installation can be completed within a few hours to a day.
    • If you notice leaks, drips, or other issues with your faucet or sink, it's essential to address them promptly to prevent water damage and wastage. Contacting a professional plumber for faucet and sink repair is recommended to diagnose and fix the problem efficiently.

  • Toilets

    • A running toilet is often caused by a faulty flapper or fill valve. You can try adjusting or replacing these components to stop the running water. If the issue persists, it's best to contact a professional plumber for a thorough inspection and repair.
    • To fix a leaking toilet, start by checking the tank components for any signs of damage or wear. Replace any worn-out parts such as the flapper, fill valve, or tank bolts if necessary. If the leak persists, it's recommended to seek professional help to identify and fix the underlying issue.
    • Frequent toilet clogs can be caused by various factors such as flushing non-flushable items, a partial blockage in the drain pipe, or issues with the toilet's flushing mechanism. Avoid flushing items like wipes, paper towels, or hygiene products to prevent clogs. If clogging persists, a plumber can inspect the drain pipe and toilet components to determine the cause and provide solutions.

  • Sewer Lining

    • Epoxy sewer lining involves inserting a flexible liner coated with epoxy resin into the existing sewer pipe. The resin is then cured to form a strong and seamless lining inside the pipe, sealing cracks, preventing leaks, and improving the overall structural integrity.
    • Epoxy sewer lining offers several benefits, including improved flow capacity, reduced risk of root intrusion, corrosion resistance, and a longer lifespan for sewer pipes. It also eliminates the need for extensive excavation, minimizing disruption and costs.
    • Epoxy sewer lining is designed to last for several decades, providing durable and reliable protection for your sewer pipes. The exact lifespan can vary depending on factors such as usage, environmental conditions, and proper maintenance. Regular inspections and maintenance can help extend the lifespan of epoxy-lined sewer pipes.
    • Most sewer lines can be lined if the existing pipe isn’t collapsed. We use video inspections to review internal pipe condition; if the pipe is cracked, leaking, or invaded by roots but still maintains its diameter, lining is usually an option.
    • Yes. The seamless liner blocks roots and seals cracks, stopping leaks while restoring strength to the original pipe. Future roots can’t grow through the tough lining material.
    • Not at all. There’s no need for heavy excavation—just a small access hole at main entry points. No torn-up landscaping, and the process is usually done within a day or two.
    • Absolutely. We provide 24/7 emergency scheduling for your peace of mind. While we don’t offer immediate on-call dispatch, we offer next-day appointments, so you’re never left waiting long.
    • Modern epoxy and composite liners are designed to last from 20 up to 50 years, depending on soil, water quality, and usage. We back every installation with our lifetime workmanship guarantee for added peace of mind.

  • Water Heater Repair & Replacement

    • Signs include lukewarm or cold water, unusual noises from the tank, leaks around the unit, rusty or discolored water, and a sudden increase in energy bills. If you notice any of these signs, it's best to schedule a professional inspection.
    • Factors to consider include the age and condition of the water heater, the extent of the repair needed, the energy efficiency of newer models, and overall cost-effectiveness. A professional assessment can help determine the best course of action.
    • The lifespan of a water heater varies based on factors like usage, maintenance, and water quality. Generally, traditional tank water heaters last 8-12 years, while tankless water heaters can last 15-20 years with proper care. Regular maintenance and timely repairs can extend the lifespan of your water heater.

  • Tankless Water Heaters

    • Signs of a tankless water heater in need of repair include inconsistent water temperatures, reduced hot water flow, error codes on the unit's display, or strange noises during operation. If you notice any of these issues, it's best to schedule a professional inspection.
    • Factors to consider include the age and condition of the unit, the extent of the repair needed, the energy efficiency of newer models, and overall cost-effectiveness. A professional assessment can help determine the best course of action for your specific situation.
    • Tankless water heaters typically have a lifespan of 15-20 years with proper maintenance. However, factors such as water quality, usage patterns, and maintenance practices can influence longevity. Regular maintenance and timely repairs can extend the lifespan of your tankless water heater.

  • Water Lines

    • Water lines in our area should be installed below the frost line, which varies but typically reaches 42 inches deep during severe winters. Proper depth depends on your specific location, soil conditions, and local code requirements. We assess each installation site individually and install lines at appropriate depths with proper insulation where needed to prevent freeze damage.
    • Water line breaks during temperature fluctuations result from freeze-thaw cycles that create pressure changes and soil movement around buried pipes. When water in pipes freezes, it expands and can crack pipe walls or joints. Soil that repeatedly freezes and thaws also shifts around pipes, creating stress points that lead to failures. Proper installation depth and materials help prevent these problems.
    • We use electronic leak detection equipment and pressure testing to pinpoint problem areas before excavation. This technology allows us to locate leaks, breaks, or blockages accurately, minimizing the amount of digging required for repairs. We also use video inspection where possible to assess line conditions and plan the most efficient repair approach.
    • Partial water line replacement is often possible and cost-effective when problems are localized to specific sections. We assess the overall condition of your water service and recommend the most practical approach based on the age, material, and condition of existing lines. Sometimes targeted repairs or partial replacements address immediate problems while preserving functional sections.
    • The timeline depends on the method. A traditional open-trench replacement can take several days. A trenchless replacement is much faster and can often be completed in a single day, from excavation of the access pits to the final connection.

  • Water Treatment

    • Water treatment systems can remove a wide range of contaminants, including sediment, chlorine, heavy metals (such as lead and mercury), pesticides, bacteria, viruses, and other harmful substances.
    • The frequency of filter replacement depends on the type of water treatment system and the level of water usage. Generally, it's recommended to replace filters every 6 months to 1 year for optimal performance.
    • Yes, maintenance tasks for water treatment systems may include periodic filter replacements, cleaning or sanitizing the system components, checking for leaks or malfunctions, and scheduling professional inspections to ensure proper functioning and efficiency.

  • Water Softeners

    • A water softener works by using ion exchange to remove minerals like calcium and magnesium from water. The softener contains resin beads that attract and remove these minerals, replacing them with sodium ions.
    • Signs that you may need a water softener include limescale buildup on fixtures and appliances, dry or itchy skin and hair after showering, soap scum in sinks and bathtubs, and a noticeable decrease in water pressure.
    • The frequency of regeneration depends on factors such as water hardness, water usage, and the capacity of your water softener. Typically, water softeners regenerate every 2-3 days, but this can vary. It's best to follow the manufacturer's guidelines or consult a professional for advice on regeneration schedules.

  • Air Conditioning

    • It's recommended to replace your air filters every 1 to 3 months, depending on factors like usage and indoor air quality. Clogged filters can restrict airflow, reduce efficiency, and worsen air quality, so regular replacement is essential for optimal performance.
    • Check if the thermostat is set correctly and that the air filter isn't clogged. If the issue persists, it could indicate low refrigerant levels, a malfunctioning compressor, or ductwork problems. In such cases, it's best to contact a professional HVAC technician for diagnosis and AC repair service.
    • Regular maintenance, such as cleaning coils, checking refrigerant levels, and sealing duct leaks, can significantly improve efficiency. Additionally, installing a programmable thermostat, using ceiling fans to circulate air, and shading windows from direct sunlight can help reduce the workload on your AC unit and lower energy bills.

  • Air Conditioning Installation

    • The size of the air conditioning unit depends on factors such as the size of your home, insulation, and local climate. A professional HVAC technician can perform a load calculation to determine the appropriate size unit for optimal cooling efficiency.
    • The duration of air conditioning installation varies depending on factors like the complexity of the installation, the size of the system, and any necessary modifications to ductwork or electrical systems. Typically, installation can take anywhere from a few hours to a couple of days.
    • During the installation process, our technicians will first assess your home and discuss installation options with you. They will then proceed with removing the old system (if applicable), installing the new unit, connecting ductwork and electrical components, and testing the system for proper operation. Throughout the process, our team will ensure minimal disruption to your daily routine and provide clear communication regarding progress and any potential issues.

  • Air Conditioning Maintenance

    • It's recommended to schedule air conditioning maintenance at least once a year, ideally before the start of the cooling season. Regular maintenance helps ensure optimal performance and can prevent potential issues before they escalate.
    • Air conditioning maintenance typically includes tasks such as cleaning or replacing air filters, inspecting and cleaning coils, checking refrigerant levels, lubricating moving parts, inspecting electrical connections, and calibrating thermostat settings.
    • Air conditioning maintenance is essential for several reasons. Firstly, it helps improve energy efficiency, which can lower your utility bills. Secondly, regular maintenance helps prevent breakdowns and costly repairs by identifying and addressing potential issues early. Lastly, it extends the lifespan of your AC unit, ensuring reliable comfort for years to come.

  • Air Conditioning Repair

    • Warm air from your air conditioner could indicate a variety of issues, including low refrigerant levels, a malfunctioning compressor, or restricted airflow due to clogged air filters or ductwork. It's best to contact a professional HVAC technician to diagnose and address the problem promptly.
    • Air filters should typically be replaced every 1 to 3 months, depending on factors such as usage, indoor air quality, and the type of filter used. Clogged air filters can restrict airflow, reduce efficiency, and strain your AC system, leading to potential breakdowns.
    • A leaking air conditioner could be caused by a clogged condensate drain line, a frozen evaporator coil, or improper installation. Turn off you system and call a professional to diagnose the problem.

  • HVAC

    • It's generally recommended to replace HVAC air filters every 1 to 3 months, depending on factors such as filter type, indoor air quality, and usage. Regular filter changes help maintain efficient airflow, improve indoor air quality, and prolong the lifespan of your HVAC system.
    • The ideal temperature setting for your thermostat depends on personal comfort preferences and energy efficiency goals. In general, setting the thermostat to around 68 to 72 degrees Fahrenheit during the heating season and 72 to 78 degrees Fahrenheit during the cooling season is recommended for optimal comfort and energy savings.
    • Improving the energy efficiency of your HVAC system can be achieved through various measures, including regular maintenance, sealing air leaks in ductwork and around windows and doors, upgrading to a programmable or smart thermostat, and investing in energy-efficient HVAC equipment. Additionally, scheduling professional HVAC evaluations can ensure that your system operates at peak efficiency.

  • Mini Splits

    • Modern cold climate mini splits can provide efficient heating down to subzero temperatures, though efficiency decreases as temperatures drop. About 60% of our typical winter is above 20°F, allowing heat pumps to handle most heating needs efficiently. For the coldest periods, backup heating may be needed to maintain comfort and protect the system.
    • System sizing depends on your home's square footage, insulation quality, window efficiency, and heating load calculations specific to our climate conditions. We perform detailed assessments that consider local temperature extremes, and your specific comfort needs to recommend appropriate system capacity and zone configuration.
    • Mini split installation costs vary based on the number of zones, equipment quality, and installation complexity. While initial costs may be higher than some traditional systems, mini splits often provide lower operating costs through improved efficiency and zone control. We provide detailed estimates comparing total cost of ownership for different options.
    • Regular maintenance includes filter cleaning, outdoor unit inspection for ice or debris, and seasonal tune-ups to optimize performance. Our climate requires particular attention to outdoor unit protection from snow and ice, refrigerant level monitoring, and electrical connection inspection due to temperature cycling.
    • Quality cold climate mini splits can provide heating at temperatures well below zero, though capacity decreases as temperatures drop. During extreme cold events, supplemental heating may be needed to maintain comfort. We help you understand system limitations and plan backup heating strategies for the coldest conditions.
    • The installation of a mini-split system typically takes between 4 to 8 hours, depending on the complexity of the job. Our team ensures that each step is completed efficiently, so you can enjoy your new system as soon as possible.
    • No, a mini-split system can be installed independently of your existing HVAC system. It’s a great option for supplemental heating and cooling in rooms or spaces where ductwork isn’t practical.
    • Yes, mini-split systems are highly energy efficient because they allow you to control the temperature in individual rooms or zones. This targeted approach to heating and cooling helps reduce energy consumption and can lower your utility bills.
    • Regular maintenance is key to ensuring your mini-split operates efficiently. Cleaning or replacing filters, checking refrigerant levels, and keeping the outdoor unit clear of debris are some of the basic steps you can take to maintain your system.

  • Heating

    • It's recommended to schedule professional maintenance for your heating system at least once a year, ideally before the start of the heating season. Regular maintenance helps ensure optimal performance, efficiency, and reliability while extending the lifespan of your heating equipment.
    • Signs that your heating system may require repair include strange noises such as banging or rattling, uneven heating throughout your home, increased energy bills, frequent cycling on and off, and the presence of unusual odors when the system is running.
    • Factors such as the age of your heating system, frequency of repairs, energy efficiency, and comfort level can all indicate it's time for replacement. If your heating system is more than 15 years old, requires frequent repairs, or struggles to keep your home comfortable, it may be more cost-effective to invest in a new, energy-efficient system.
    • Watch for signs like uneven heat, unusual noises, increased utility bills, frequent cycling on and off, or visible damage. Seasonal tune-ups can also prevent many issues before they start.
    • Furnaces and boilers that support natural gas, propane, or electric heating with proper insulation and ventilation work well. Heat pumps and mini splits designed for cold climates can also provide efficient, zoned heating.
    • Yes. While we don’t dispatch immediately on-call, our 24/7 scheduling tool lets you book next-day appointments promptly, prioritizing urgent heating issues.
    • We assess existing heating infrastructure and provide options for repair or upgrade to meet safety codes and efficiency goals in local homes.
    • We offer flexible financing options for qualifying installations and major repairs. Clear financial discussions happen upfront to help with budget planning.

  • Boilers

    • To ensure safety, efficiency, and longevity, we recommend professional boiler maintenance once every year. The ideal time for this service is in the late summer or early fall, before you need to rely on it for heat.
    • This depends on several factors, including the boiler's age, its efficiency rating, and the cost of the repair. If your boiler is over 15-20 years old and requires a costly repair, it is often more sensible to invest that money in a new, high-efficiency model that will provide better reliability and lower energy bills.
    • Modern condensing boilers can achieve efficiency ratings above 95% by capturing heat that older models would have lost through the vent. This translates directly into lower fuel consumption and reduced heating costs.
    • Yes. A high-efficiency appliance known as a combination, or "combi," boiler can provide both space heating for your home and domestic hot water. It operates as a tankless water heater, creating hot water on demand. This is an excellent option for saving space and improving efficiency, as it eliminates the need for a separate water heater tank.
    • This is often a circulation issue. It could be caused by something as simple as trapped air in the cold radiator, which may need to be "bled." However, it can also indicate a failing circulation pump, a stuck zone valve, or a system that is no longer properly balanced. Our technicians can diagnose the root cause.

  • Furnace Installation

    • Signs that indicate it may be time for furnace replacement include frequent breakdowns, rising energy bills, uneven heating throughout your home, and the furnace being more than 15 years old. Consulting with a professional HVAC technician can help determine if a replacement is necessary.
    • The size of the furnace needed for your home depends on factors such as the size of your home, insulation levels, local climate, and the efficiency of the furnace. A professional HVAC technician can perform a load calculation to determine the appropriate size furnace for optimal heating performance.
    • The duration of furnace installation can vary depending on factors such as the type of furnace being installed, the complexity of the installation, and any necessary modifications to ductwork or ventilation systems. Generally, installation can be completed within a day or two by experienced HVAC technicians.
    • A standard furnace replacement can usually be completed in one day, often within 4 to 8 hours. The exact time can vary depending on the complexity of the job and whether any modifications to ductwork or venting are needed.
    • The current federal minimum AFUE rating for new furnaces is 80-81%. However, we typically recommend high-efficiency models with an AFUE rating of 95% or higher for homeowners in our cold climate, as the long-term fuel savings provide an excellent return on the initial investment.
    • Yes, absolutely. We understand that furnaces don't always fail at a convenient time. Our technicians are prepared to perform installations year-round. We work efficiently to minimize the time your home is without heat, often completing the entire replacement in a matter of hours.
    • Yes. Our installation service includes the removal and responsible disposal of your old furnace and any related debris, leaving your space clean and tidy.

  • Furnace Repair

    • We offer same-day service when our schedule allows and provide 24/7 scheduling for next-day emergency appointments. During severe cold weather events, we prioritize heating emergencies and adjust our response times accordingly.
    • Yes, our licensed technicians service gas, electric, and oil furnaces from all major manufacturers. We diagnose problems accurately and provide reliable repairs regardless of your furnace type or age.
    • Everything we install or repair comes with our lifetime workmanship guarantee. If we performed the work and you experience problems related to our installation or repair, we'll fix it at no charge to you.
    • We focus on quality service rather than quick fixes. When we handle the complete installation or previous repairs, we can guarantee our work and ensure all components work together properly for long-term reliability.
    • We provide free estimates for new furnace installations. For repair service calls, a dispatch fee applies, which covers our technician's time to diagnose your heating system and provide repair recommendations.
    • Signs that your furnace may need repair or replacement include frequent breakdowns, rising energy bills, uneven heating, strange noises, and the age of the furnace. A professional HVAC technician can assess the condition of your furnace and recommend the most appropriate solution.
    • The lifespan of a furnace depends on factors such as the type of furnace, maintenance history, and usage. On average, furnaces can last between 15 to 20 years. However, if your furnace is experiencing frequent issues or is more than 15 years old, it may be time for replacement.
    • Upgrading to a newer, more efficient furnace can result in several benefits, including improved energy efficiency, lower utility bills, enhanced indoor comfort, and reduced environmental impact. Newer furnaces also come with advanced features and technology that offer better performance and reliability.

  • Heat Pumps

    • Standard heat pumps begin to lose efficiency as temperatures drop toward freezing. However, modern cold-climate models are designed to operate efficiently down to about 5°F, and can still produce heat at temperatures as low as -15°F. For a dual-fuel system, we set the switchover point to the furnace at the temperature where it becomes more economical than running the heat pump.
    • A dual-fuel system is the combination of an electric heat pump and a gas furnace. A smart thermostat controls both, automatically choosing the most efficient heating source based on the outdoor temperature. This gives you exceptional efficiency for most of the year with the powerful performance of a furnace as a reliable backup for the coldest days.
    • Modern heat pumps are designed for quiet operation. The outdoor units are typically no louder than a standard air conditioner condenser, and often quieter. The indoor air handler operates with a quiet fan to circulate air through your home.
    • The average lifespan of a well-maintained heat pump is around 15 years. Regular annual service is the most important factor in ensuring your system reaches its full operational lifespan.
    • The maintenance is similar but more comprehensive, as the system works year-round. Like an AC unit, the coils need to be cleaned, and the refrigerant checked. However, a technician also needs to inspect components specific to the heating function, such as the reversing valve and the defrost controls, to ensure it’s ready for winter.

  • Ductwork Services

    • Signs include uneven temperatures between rooms, excessive dust, high energy bills, or visible damage to accessible ducts. We provide comprehensive evaluations to determine whether repair or replacement provides the better long-term solution.
    • We select materials based on installation location, temperature exposure, and durability requirements. Rigid metal ducts offer longevity for main trunk lines, while flexible ducts work well for branch connections when properly supported and insulated.
    • Installation time depends on system complexity and home size, typically ranging from one to three days for complete replacement. We provide accurate timelines during the planning phase and work efficiently to minimize home disruption.
    • All our installations include our lifetime workmanship guarantee covering installation quality and workmanship. Material warranties vary by manufacturer but typically cover defects for several years after installation.
    • Often yes, through strategic repairs, sealing, insulation upgrades, and airflow improvements. We evaluate existing systems and recommend cost-effective improvements that provide significant performance gains without complete replacement.

  • Indoor Air Quality

    • Common signs include persistent allergies, excessive dust accumulation, musty odors, static electricity, or respiratory irritation. We provide comprehensive testing to identify specific pollutants and their concentrations in your home.
    • HEPA filtration combined with activated carbon provides effective smoke particle and odor removal. During smoke events, we recommend running systems continuously and keeping windows closed to prevent infiltration.
    • Maintenance frequency depends on system type and local conditions. HEPA filters typically need replacement every 6-12 months, while UV lights require annual replacement. We provide maintenance schedules for optimal performance.
    • Yes, HEPA filtration effectively captures pet dander, while UV systems eliminate bacteria and odors. Combining filtration with regular duct cleaning provides comprehensive pet allergen control throughout your home.
    • Most humidity control systems integrate easily with existing heating and cooling systems. We design installations that work with your current equipment while providing whole-home humidity management.

  • Thermostats

    • Programmable scheduling, outdoor temperature compensation, and multi-stage system control provide the greatest benefits in our variable climate. Loyal Plumbing recommends features based on your specific HVAC system and comfort preferences.
    • Most smart thermostats work with older systems, though some may require additional wiring or compatibility modules. Loyal Plumbing evaluates your existing system and ensures proper compatibility before installation.
    • Energy savings typically range from 10-15% annually with strategic programming. Actual savings depend on current thermostat usage, home efficiency, and programming optimization. Loyal Plumbing creates realistic expectations based on your specific situation.
    • Yes, Loyal Plumbing provides ongoing programming support and adjustments as needed. Our lifetime workmanship guarantee covers installation quality, and we help with programming modifications as your needs change.
    • Loyal Plumbing provides troubleshooting and repair services for all thermostats we install. Our lifetime workmanship guarantee covers installation-related problems, ensuring reliable operation for years to come.
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